Grievance Redressal Policy

At Yuvariva, your health, trust, and satisfaction are at the heart of everything we do. We are committed to delivering high-quality nutraceutical products and an exceptional customer experience. If, at any stage, you are dissatisfied with our products or services, we encourage you to let us know so that we can resolve your concern promptly and fairly.

Our Commitment

We strive to:

• Respond to every customer concern with professionalism and empathy.

• Provide timely, transparent, and fair resolutions.

• Continuously improve our products and services based on customer feedback.

• Ensure compliance with applicable consumer protection laws and industry standards.

What Can You Raise a Grievance About?

You may contact us regarding:

• Damaged or defective products

• Incorrect product received

• Missing items in your order

• Delivery delays

• Payment-related issues

• Product quality concerns

• Subscription or order management issues

• Website or technical problems

• Any other service-related concern

How to Submit a Grievance

To help us resolve your issue efficiently, please provide the following details:

• Full Name

• Registered Email Address

• Mobile Number

• Order ID

• Product Name

• Description of the issue

• Photographs or videos (if applicable)

You can reach our Customer Support Team through:

Email: care@yuvariva.com
Customer Care: +91-7080016006
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

Resolution Timeline

We are committed to resolving concerns within the following timelines:

Complex cases involving logistics partners, manufacturing investigations, or regulatory verification may require additional time. Customers will be kept informed throughout the process.

Escalation Process

If you are not satisfied with the initial resolution, you may request an escalation. Your grievance will be reviewed by our senior customer support team to ensure a fair and comprehensive assessment.

Product Quality Complaints

For complaints related to product quality, our Quality Assurance team may conduct a detailed investigation. Customers may be requested to retain the product, original packaging, and batch details until the investigation is completed.

Depending on the findings, Yuvariva may provide an appropriate resolution, including replacement, refund (where applicable), or other corrective action.

Customer Responsibilities

To facilitate a smooth resolution process, customers are requested to:

• Provide accurate and complete information.

• Report concerns as soon as possible after receiving the product.

• Preserve the original packaging and invoice for verification.

• Cooperate during the investigation process, if required.

Our Promise

Every piece of feedback helps us become better. Whether it is a suggestion, concern, or complaint, we treat every customer voice with respect and confidentiality.

Your trust motivates us to maintain the highest standards of product quality, safety, and customer care.

Thank you for choosing Yuvariva. We value your confidence and remain committed to supporting your wellness journey.